Delivery Terms and Conditions
Despatch of goods that are in stock at the time of ordering will normally be within 5 working days of receiving the order. In the event that the goods ordered are not in stock we will notify you of any possible delays at which point you will have the right to cancel the order and a full refund will be issued if you did not wish to continue.
Delivery will be by either Royal Mail post or by carrier. Where delivery is made by carrier and no-one is available to sign for the consignment, a card will be left. After 2 attempts at delivery the goods will be returned to Phoenix Truckmounts at the customers cost.
Goods can be left in a ‘safe place’ if requested, but you will be solely responsible in the event that the goods go missing.
Quoted delivery charges are for the UK mainland only. Please contact us prior to purchasing if you are in the following regions to obtain a quotation for postage to the following areas: Isle Of Wight, PO31-PO41, Isles of Scilly, TR21-TR25, Northern Ireland, BT1-BT94 Eire, Isle Of Man, IM1-IM9, Channel Islands GY1-GY9, Jersey JE1-JE4, Alderney, Sark, and Herm, Scottish Highlands & Offshore Scottish Islands AB31,AB32,AB33,AB34,AB35,AB36,AB37,AB38,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,AB56,FK19,FK20, FK21, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51,IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64. PA65, PA66, PA67, PA68, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH1, PH2, PH5, PH6, PH7, PH8, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3.
If you have any questions with regards to the postcodes/zones above please call 01209 823 740.
Delivery by carrier will normally be Monday to Friday, 8.00am to 5.30pm.
Where goods are damaged on receipt, or the delivered goods do not match the order/invoice, Phoenix Truckmounts must be notified immediately.
Phoenix Truckmounts cannot be held responsible if goods go missing after they have been delivered.
Phoenix Truckmounts cannot be held responsible if goods do not arrive with the customer due to errors made by the customer when entering their address details.
Delivery prices relate to UK mainland only.